Content of this article:
*If you deposited to XT.COM, but the funds are not showing yet, you are suggested to check the transaction status and TxID with the platform you withdrew from.
*If you have deposited to XT.com from elsewhere or withdrawn from XT.com, and your fund does not show up. A TxID will be very helpful for the CS team to identify the issue and assist you.
What is transaction ID (TxID)?
A transaction ID (TxID) or a transaction hash, is a unique string of characters given to every transaction that’s verified and added to the blockchain. In other words, a TxID is an identification number that labels each transaction on the blockchain. With TxID, you can look up your deposit and withdrawal history.
You can also click on the TxID to check the status of the relevant transaction in the blockchain explorer. Please note that your funds will only be credited after certain blocks of confirmation on the blockchain. If the network is congested, it may take longer for your funds to arrive.
How to Find my TxID on XT website?
- Log in XT.COM official site, then click to [Funds]- [Overview].
- Click [Deposit & Withdraw History] from the overview page, then you will be able to view transaction ID(TxID) from 'Fund Records'.
How to Find my TxID on XT app?
- You may also open your XT App, click on the right bottom corner [Finance]-[Spot Account]-[Funds history] to search for the transaction history.
- Click to check on 'Funds History' and you can then get transaction hash.