1.Why hasn’t my withdrawal arrived?
Transferring funds involves three steps: Withdrawal request from XT.COM - Confirmation of blockchain network - Depositing on the corresponding platform.
Normally, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that our platform has successfully completed the withdrawal operation, and the tokens are transferred to the blockchain.
However, it might still take some time for a particular transaction to be confirmed and even longer for the funds to be finally credited into the target wallet. The required amount of “network confirmations” varies for different blockchains. For example:
BTC Deposit needs 3 network confirmations to receive and another 3 network confirmations to withdraw.
Due to possible network congestion, there might be a significant delay processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from XT.COM, and we are unable to provide any further assistance on this matter. You will need to contact the owner/support team of the target address to seek for further help.
2.How do I check the transaction status on the blockchain?
▪ Log in to the XT.COM official website, click [Wallet Account] - [Withdrawal History], and find the withdrawal record of the currency you are looking for. If the blockchain shows: "Pending Review" or "Progressing", please wait patiently for customer service to review and blockchain to confirm.
▪ When the withdrawal status becomes "Success", you can click the [Block Query] address to view the details of the withdrawal.