1.Why Hasn’t My Withdrawal Arrived?
Transferring funds involves three steps: withdrawal request from XT.COM- blockchain network confirmation- depositing on the corresponding platform.
Normally, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that our platform has successfully broadcasted the withdrawal transaction.
However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be finally credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains. For example:
BTC Deposit needs 3 network confirmations to complete and another 3 network confirmations to withdraw.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the confirmation process to be completed.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from XT.COM. We are unable to provide any further assistance on this matter. You will need to contact the owner/support team of the destination address to seek further help.
2.How do I check the transaction status on the blockchain?
Log in to your XT.COM account and click [Wallet]- [Transaction History] to view your cryptocurrency withdrawal record. If the Status shows that the transaction is “Processing”, please wait for the confirmation process to be completed.
If the Status shows that the transaction has “Completed”, you can click on the [TxID] to check the transaction details.