Dear Users,
XT Exchange initiated system maintenance on August 19, 2025 (UTC+8) to further enhance platform stability and improve overall trading experience.
During the maintenance window, a few trading pairs experienced short-term data abnormalities. Our technical team immediately activated emergency protocols, swiftly investigated the issue, and completed all necessary fixes. The system upgrade and maintenance were successfully completed by 21:00 (UTC+8) on August 19. All core functions have now been fully restored, including spot trading, fund transfers, lending, wealth management, OTC, and withdrawals.
As a global digital asset trading platform, XT places the security of user assets and the fairness of trading as top priorities. Throughout the maintenance period, platform security mechanisms remained fully operational, and all user assets have remained safe and unaffected.
If you experienced any loss due to trading interruptions or abnormal operations during the maintenance period, please contact our support team via live chat or email support@xt.com. We are committed to handling all issues in a transparent, responsible, and timely manner, and will provide appropriate compensation based on verified cases.
The development of XT would not be possible without the continued support and trust of our users. We sincerely thank you for your patience and understanding during this unexpected event. Moving forward, we will continue to improve system reliability and service capabilities to offer a more secure, stable, and user-friendly trading environment for our global community.
If you need further assistance or wish to submit feedback, please contact us via:
Support Email: support@xt.com
Online Support: Log in to XT and click the customer service icon in the top right corner
Thank you once again for your understanding and support.
The XT.COM Team
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XT reserves the right, at its discretion, to change, modify, or remove portions of the announcement at any time by posting the amended version on the website.