- XT.COM usually does not provide retrieval services for wrong deposit due to operation of the users.
- If users suffer heavy losses due to operational errors, XT.COM may, at its own discretion, try its best to assist them in retrieving their tokens.
Please note that token retrieval contains high risk and would cost a lot over labor, time, risk control audit, such as additional installation or upgrade of the wallet, import and export of private keys, etc. Therefore, the platform will charge a service fee of 150 USDT for each retrieval service.
Withdrawing delisted token
- The platform will announce the delisting token in advance. If the users fail to withdraw the assets in their account within the limited time, they can apply for a withdrawal.
- Users can apply for withdrawal of delisted token through online support or work ticket;
Please note that the platform will close the wallet service for the delisted token after the withdrawal period given in the announcement. For users who request for a withdrawal of delisted token, we will reconfigure all the service functions of the wallet, and this process would also cost a lot over labor, time and risk control audit; therefore, the platform will charge a service fee of 150 USDT for each withdrawing of the delisted token.