Dear XTers,
To further enhance the experience of our high-value users, XT.COM is officially launching its Dedicated VIP Relationship Manager Service.
Eligible users will be assigned a dedicated VIP Relationship Manager who will provide personalized one-on-one support across multiple areas, including account assistance, trading consultation, wealth management, payment solutions, and business cooperation, delivering a more professional, efficient, and seamless service experience.
Who Is Eligible for the VIP Relationship Manager Service?
The VIP Relationship Manager Service is available to eligible users, including but not limited to:
- XT.COM VIP1 and above users;
- Users who are close to reaching the next VIP level and have strong upgrade potential;
Eligibility is determined through a comprehensive evaluation of your asset holdings, trading activity, and overall contribution to the platform. Qualified users will receive an official invitation from XT.COM.
Please Note
The VIP Relationship Manager Service is by invitation only and is not available through direct application.
Eligibility will be continuously reviewed, and invitations will be extended on a rolling basis.
What Exclusive Services Will You Receive?
Once you join the VIP Relationship Manager Service, you will enjoy personalized one-on-one support, including but not limited to the following:
Dedicated VIP Relationship Manager
- A dedicated Relationship Manager assigned to your account;
- Exclusive one-on-one communication channel;
- Prompt responses to your inquiries and requests;
- Continuous account support and service follow-up.
Priority Customer Support
Your dedicated Relationship Manager will assist you with priority handling of platform-related matters, including:
- Withdrawal and asset-related inquiries;
- Risk control and KYC support;
- Trading issue assistance;
- API integration consultation;
- VIP benefits and privileges;
- General product and service consultation.
Wealth Management Services
Based on your portfolio and investment preferences, we provide personalized wealth management recommendations, including:
- Earn product recommendations;
- Dual Investment and other wealth management products (coming soon);
- Exclusive yield campaigns;
- Large-asset allocation suggestions.
Trading Support
Receive professional assistance tailored to your trading needs, including:
- VIP fee consultation;
- Futures trading support;
- API trading support;
- OTC block trading services;
- Broker partnership consultation.
Payment Services
Based on your payment needs, we also provide:
- XT Card consultation;
- Information on the latest payment products;
- Payment promotions and exclusive offers;
- Early access to upcoming payment products.
Product Feedback & Feature Requests
Your feedback matters.
Your dedicated Relationship Manager will collect your product suggestions, feature requests, and user feedback, coordinate with the relevant teams, and help drive continuous product and service improvements.
How to Join
Eligible users will receive an exclusive invitation through official XT.COM channels, including:
- Official Email
- In-App Messages
- App Push Notifications
After receiving the invitation, simply follow the instructions to confirm your participation and connect with your dedicated VIP Relationship Manager.
Reminder
Please keep an eye on your official XT.COM email, in-app messages, and App Push notifications to avoid missing your invitation.
Security Reminder
To help protect your account, please note the following:
- XT.COM will only invite users to the VIP Relationship Manager Service through official channels.
- XT.COM will never ask for your account password, SMS verification code, Google Authenticator code, private key, recovery phrase, or any other sensitive information.
- If you receive a VIP invitation via email, Telegram, or any other channel, please verify its authenticity through XT.COM's official verification channels before taking any action.
- If you encounter any suspicious messages or potential scams, please contact XT.COM Customer Support immediately to safeguard your account and assets.
Continuously Enhancing the VIP Experience
XT.COM remains committed to continuously improving our VIP service ecosystem by expanding VIP privileges and enhancing our wealth management, trading, payment, and dedicated customer support capabilities.
Our goal is to provide high-value users with a more professional, efficient, secure, and personalized service experience.
Thank you for your support!
XT Team
July 3, 2026
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XT Exchange reserves the right, at its sole discretion, to modify, amend, or cancel this announcement at any time for any reason without prior notice.