[Estimated Reading Time: 3 minutes]
This article explains how to delete your XT account through the mobile app. Please note that deleting your account is irreversible. Ensure you withdraw all funds and complete pending transactions before proceeding.
Before you start
- Account deletion is permanent: Once your account is deleted, it cannot be recovered, and all associated data will be permanently removed.
- Re‑registration restrictions: After your account is closed, the same email address, mobile number, and identity verification documents cannot be used to register a new XT account.
- Close all positions: Ensure that all open positions have been fully closed before proceeding.
- Withdraw all funds: Confirm that all balances have been withdrawn and that there are no pending withdrawals in progress.
Deleting your XT account via the mobile app
1. Log in to your account and tap the [Account Center] icon in the top left corner.
2. Select [Security Center], then tap [Delete Account].
3. Carefully read the warnings and confirm your decision by checking the required acknowledgment boxes.
4. Tap [Delete Account] to proceed.
5. Complete the required security verification.
6. Your account has been successfully deleted.
Important Notes
This action is irreversible. Ensure that you have withdrawn your account balance and closed all active transactions before proceeding. Closing your account will result in the following:
- All trading and login functionalities will be disabled.
- All API private keys associated with your account will be deactivated.
- All authorized devices will be unlinked from your account.
- No rewards or bonuses will be distributed to your account.
Frequently Asked Questions (FAQs)
1. Can I recover my XT account after deletion?
No. Once your XT account is deleted, it cannot be recovered. Account deletion is permanent.
2. What happens to my personal data after account deletion?
While the account can be deleted as requested, please be informed that XT is legally obliged to retain certain sets of your personal data for such a period of time after your account deletion as may be (i) required by the applicable laws, such as Anti-Money Laundering and Counter-Terrorism Financing Laws, or (ii) necessary for the exercise of our rights in disputes or claims in relation to any future litigation. Your personal data will be deleted as soon as the mandatory retention period stipulated under the applicable laws expire.
3. Can I register a new XT account after deleting my old one?
After deletion, the same email address, mobile number, and identity verification documents may not be eligible for re‑registration.
4. What should I do before deleting my XT account?
Before deleting your account, ensure all open positions are closed, all funds have been withdrawn, and there are no pending transactions.
5. Can I cancel the account deletion after submitting the request?
Once the deletion process is completed, it cannot be reversed. Please carefully review all warnings before confirming account deletion.
6. Why is security verification required to delete my account?
Security verification helps ensure that the deletion request is made by the account owner and protects against unauthorized actions.