Content of this article:
Q: What is KYC Verification?
A: KYC (Know Your Customer) is the process of verifying and identifying customer identities. This process is crucial for protecting your account against various threats like fraud, corruption, money laundering, and terrorist financing.
Q: Why is it necessary to complete KYC verification?
A: Completing your KYC verification enhances your account security. Users who have finished this process enjoy higher daily withdrawal limits and access to legal transactions and P2P merchant features. Depending on your location or chosen payment channels, additional identity verification may be required for enhanced security.
Q: How to complete KYC verification on XT website?
A: Step 1:
Visit the official website at https://www.xt.com/, log in to your XT account, and click on the 'Personal Center' located in the top right corner. Then, select 'KYC Verification'.
Step2:
Here, you can view your authentication status, including personal KYC verification and business authentication. Before starting the authentication process, please select your country/region, as different countries/regions have different limits and authentication channels. XT supports the Sumsub or manual channel. Please refer to the prompts on the page to determine which authentication method you require. Please also ensure that all information you enter matches the information on your identification documents.
Step 3:
Click on 'To Verify' to complete the KYC verification for your account.
Step 4:
First, let's go over the verification steps using the 'Webpage Sumsub Channel'. If Sumsub verification
is not available in your country or region, please refer to the steps for verification using the 'Manual Channel'
option.
Webpage Sumsub Channel
After clicking on 'To verify' in the third step, the system will prompt you to provide identification documents and undergo a live check. You can choose to 'Continue on this device' or select 'Continue on mobile'.
- Select the type of identification document and the issuing country/region.
- Prepare to upload your documents. Tip: Upload color photos without editing the images.
- Follow the instructions to upload photos of both sides of your document clearly showing all details. Click 'Continue' after uploading.
- The system will then guide you through a live check. Choose 'Continue' or 'Continue on mobile'.
- Position your face as instructed on the screen. Avoid wearing hats, glasses, or masks and ensure good lighting.
- Slowly rotate your head following the green indicator.
If you see a confirmation message, it means the system has successfully uploaded your data. Please wait patiently
for the review process.
During verification, avoid refreshing the browser. You can try the Sumsub channel verification up to 3 times. If rejected thrice, we will perform a manual review for you. Kindly be patient during this process.
Webpage Manual Channel Instructions:
After clicking 'To Verify' in the third step, select your document type, real name, document number, and follow on-screen instructions to upload photos of your document and a verification video.
Once you confirm the details, a verification code will be sent to your email. Enter the code and click 'Confirm'.
You will then be directed to the KYC Verification page where your information will undergo review.
XT will complete the verification within 2 days.
After following these steps, please wait for XT to review your information. Upon approval, you will be notified via email or internal message. Keep an eye on your registered email or notifications for updates.
Q: How to complete KYC verification on XT APP?
A: Step1:
Log into your XT.COM mobile app account and tap on the top-left corner to access the personal center.
Step 2:
On the personal center page, you will see 'Not Verified' at the top. Click on the arrow icon on the right.
Step 3:
Click on 'Identity Verification' to begin the personal verification process.
Step 4:
Select your country/region. Please note that different countries/regions have different limits and
authentication channels. XT.COM supports Sumsub channel or manual channel, you can refer to the
prompts on the page to determine which verification method you belong to. Please ensure that all
information you enter matches the information on your identification documents.
Step 5:
First, let's go over the verification steps using the 'APP Sumsub Channel'. If Sumsub verification is not
available in your country or region, please refer to the steps for verification using the 'APP Manual Channel'.
APP Sumsub Channel
Choose your place of residence, then click on 'verify now'.
- Select the issuing country/region and document type.
- Follow the prompts to upload clear photos of your identification document.
- Complete the live check by placing your face in the circle as instructed. Avoid hats, glasses, and ensure proper lighting.
- Wait for the system to upload your data. Avoid refreshing the app during verification.
- You can try the Sumsub channel verification up to 3 times before manual review.
APP Manual Channel
After selecting your country/region, proceed to the KYC verification page. Provide your details in order and click 'Next'.
- Follow on-screen instructions to upload photos of your ID document and the verification video.
- When recording the video, read the provided numbers on the page. Upload the video in MP4, OGG, WEBM, 3GP, or MOV format, with a size limit of 50MB.
- After recording, a verification code will be sent to your email. Enter the code and click 'Confirm'.
Once again, please be patient after completing the steps. XT.COM will review your information promptly. Upon approval, you will be notified via email or internal message. Keep an eye on your registered email or notifications for updates.