Content of this article:
What is KYC Verification?
"Know Your Customer" (KYC) is the process of identifying and verifying customer identities, aimed at safeguarding your account security against threats as well as potential issues related to fraud, corruption, money laundering, and terrorist financing.
Why is it necessary to complete KYC verification?
XT recommends users to complete KYC to enhance account security. Users who completed their KYC process would also have higher daily withdrawal limits and access to legal transactions and P2P merchant features.
Depending on your location or specified payment channels, you may need to undergo further identity verification for improved account security.
How to complete KYC verification on XT website?
Step 1:
Visit the official website at https://www.xt.com/, log in to your XT account, and click on the 'Personal Center' located in the top right corner. Then, select 'KYC Verification'.
Step2:
Here, you can view your authentication status, including personal KYC verification and business authentication. Before starting the authentication process, please select your country/region, as different countries/regions have different limits and authentication channels. XT supports the Sumsub or manual channel. Please refer to the prompts on the page to determine which authentication method you require. Please also ensure that all information you enter matches the information on your identification documents.
Step 3:
Click on 'To Verify' to complete the KYC verification for your account.
Step 4:
First, let's go over the verification steps using the 'Webpage Sumsub Channel'. If Sumsub verification
is not available in your country or region, please refer to the steps for verification using the 'Manual Channel'
option.
Webpage Sumsub Channel
After clicking on 'To verify' in the third step, the system will prompt you to provide identification documents and undergo a live check. You can choose to 'Continue on this device' or select 'Continue on mobile'.
Select the type of identification document and the issuing country/region.
Get ready to upload your documents. Tip: Please upload color photos or files, and do not edit the images of your documents.
Following the instructions, upload photos of both the front and back of your document. The photos should clearly and completely display the information on the document. After uploading, click 'Continue'.
Then, the system will prompt you to perform a live check. Choose 'Continue' or 'Continue on mobile'.
Follow the on-screen instructions to position your face within the frame. Do not wear hats, glasses, or masks, and ensure adequate lighting is available.
Slowly rotate your head according to the green indicator.
If you see the following prompt, it means the system has uploaded your data. Please be patient while
waiting for the review to be completed.
- During the verification process, please avoid refreshing the browser.
-
You can attempt to complete the identity verification process via the Sumsub channel up to 3 times. If your application is rejected 3 times, we will provide manual review for you. Please be patient while waiting.
Webpage Manual Channel
After clicking 'To verify' in the third step, please proceed to select and input your document type, real name, document number, and follow the on-screen instructions to upload photos of the front and back of your document, as well as the verification video.
Once you've confirmed that the information above is correct, a verification code will be sent to your designated email. Input the verification code and click 'Confirm' to proceed.
Upon completion, you will be redirected to the KYC Verification page where your information will be
shown as under review. XT will complete the verification process within 2 days.
After completing the above steps, please be patient. XT will promptly review your information. Once approved, we will notify you via email or internal message. Please keep an eye on your registered email or notifications.
How to complete KYC verification on XT APP?
Step1:
Log into your XT.COM mobile app account and tap on the top-left corner to access the personal center.
Step 2:
On the personal center page, you will see 'Not Verified' at the top. Click on the arrow icon on the right.
Step 3:
Click on 'Identity Verification' to begin the personal verification process.
Step 4:
Select your country/region. Please note that different countries/regions have different limits and
authentication channels. XT.COM supports Sumsub channel or manual channel, you can refer to the
prompts on the page to determine which verification method you belong to. Please ensure that all
information you enter matches the information on your identification documents.
Step 5:
First, let's go over the verification steps using the 'APP Sumsub Channel'. If Sumsub verification is not
available in your country or region, please refer to the steps for verification using the 'APP Manual Channel'.
APP Sumsub Channel
Choose your place of residence, then click on 'verify now'.
Select the issuing country/region of your identification document and the document type.
Follow the prompts to upload photos of your identification document, ensuring that the information
on the photos is clear and visible.
Then, the system will prompt you to complete the live check.
Place your face in the center of the circle and follow the on-screen instructions. Note: Please do not wear hats, glasses, and ensure adequate lighting.
If you see the following prompt, it means the system has successfully uploaded your data. Please wait patiently for the verification process to be completed.
- During the verification process, please avoid refreshing the app.
- You can attempt to complete the identity verification process via the Sumsub channel up to 3 times. If your application is rejected 3 times, we will provide manual review for you. Please be patient while waiting.
APP Manual Channel
After selecting your country/region in the fourth step, you'll be directed to the KYC verification page. On this page, provide your country/region, document type, real name, and document number in sequence, then click 'Next'.
Follow the on-screen instructions to upload photos of the front and back of your identification document, as well as the verification video.
When recording the authentication video, please read the numbers provided on the page. Once completed, you can upload the video. The video format should be MP4, OGG, WEBM, 3GP, or MOV, with a size limit of 50MB.
After recording is completed, a verification code will be sent to your designated email. Enter the verification code and click 'Confirm' to proceed.
If you see the following prompt, it means the system has uploaded your data. Please patiently wait for
the review to be completed.
After completing the above steps, please be patient. XT.COM will promptly review your information. Once approved, we will notify you via email or internal message. Please keep an eye on your registered email or notifications.