Content of this article:
Why hasn't my withdrawal arrived?
How do I check the transaction status on the blockchain?
Why hasn’t my withdrawal arrived?
Transferring funds involves the following steps:
- Withdrawal transaction initiated by XT.COM.
- Blockchain confirmation
- Recipient Credit
Typically, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that our platform has completed the withdrawal operation, and the transactions are pending on the blockchain.
However, it might still take some time for a particular transaction to be confirmed by the blockchain and sent to the recipient platform or wallet.
Due to possible network congestion, there might be a significant delay in processing your transaction. You can use the Transaction ID (TXID) to check the status of your transaction on the blockchain explorer.
- If the blockchain explorer shows the transaction is unconfirmed, please wait for the process to be completed.
- If the blockchain explorer shows the transaction is confirmed, it means the exchange has completed the transfer, and we cannot provide further assistance. If you still haven't received your funds, please contact the receiving platform or wallet promptly.
Please ensure that the receiving platform or wallet supports the token and network you used for the withdrawal. If you're unsure, verify with the receiving platform or wallet before initiating the withdrawal to prevent potential loss of assets.
How do I check the transaction status on the blockchain?
- Log in to your XT account, Go [Fund] - [Spot].
- Click on the icon in the top right corner of the Spot Account page to access the fund records.
- In the "Withdraw" tab, you can find your withdraw records.
- Click on a record to open a details pop-up window.