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Google Authenticator adds an extra layer of security to your XT account. In some cases, such as when you no longer wish to use Google Authenticator or want to adjust your account’s security setup, you may choose to disable it. This guide explains how to disable Google Authenticator securely via the website.
Note: For security reasons, your account must have at least two verification methods enabled. Before disabling Google Authenticator, please ensure that both your email address and mobile number are already bound to your account.
Before you start
If you still have access to your current Google Authenticator app, you can use the disable Google Authenticator option to turn off Google Authenticator verification. This allows you to adjust your existing 2FA setup without going through a full reset process.
However, if you have lost access to your Google Authenticator app or backup key, you won't be able to disable it using this method, as verification through the current authenticator is required. In that case, please follow the Reset Google Authenticator process, which involves additional security verification to safeguard your account.
Disable Google Authenticator on XT website
1. Log in to your account and go to [Profile], then select [Security Center].
2. Look for [Google Authenticator] and click [Unbind].
3. Complete the required security verification.
4. Once completed, Google Authenticator will be successfully disabled on your account.
Important: After disabling your Google Authenticator, withdrawals and P2P trading will be disabled for 24 hours to ensure asset security. The restrictions will be lifted automatically after this period.
Frequently Asked Questions (FAQs)
1. When should I disable Google Authenticator?
You may choose to disable Google Authenticator if you no longer wish to use it as a verification method and want to adjust your account’s security settings.
2. Can I disable Google Authenticator if I no longer have access to my old Google Authenticator?
No. To disable Google Authenticator, you must have access to your current Google Authenticator app to complete the required verification. If you no longer have access to your authenticator or backup key, you will need to reset Google Authenticator instead. This reset process requires additional security verification to ensure your account remains protected.
3. Do I need to enable other verification methods before disabling Google Authenticator?
Yes. For security reasons, your account must have at least two verification methods enabled. Please ensure that other methods, such as email or mobile number verification, are active before disabling Google Authenticator.
4. Will disabling Google Authenticator affect my account security?
Disabling Google Authenticator removes one layer of protection. XT recommends keeping multiple verification methods enabled to help secure your account.
5. Will there be any restrictions after disabling Google Authenticator?
Yes. To protect your assets, certain account functions like withdrawals and P2P trading will be temporarily disabled for 24 hours. Restrictions lift automatically afterward.
6. Can I enable Google Authenticator again after disabling it?
Yes. You can enable Google Authenticator again at any time from the [Security Center].