[Estimated Reading Time: 3 minutes]
This guide walks you through the step-by-step process of completing personal verification for your XT account via the mobile app. Completing verification enhances your account security and higher daily withdrawal limits, fiat transaction access, and P2P merchant features.
Where can I get my personal account verified on XT App?
1. Log in to your account and tap the [Account Center] icon in the top left corner.
2. Tap [Profile] to access your account information.
3. Select [Identity Verification] and choose your country/region from the dropdown menu.
4. Tap [Verify Now] to continue.
Sumsub Verification
5. Tap [Continue] to begin the verification process.
6. Select the type of identity document you wish to upload.
7. Follow the on-screen guidelines to capture photos of your identity document.
8. Complete the live facial check by following the on-screen instructions.
9. A confirmation message will appear once your information has been successfully uploaded.
10. After all steps are completed, your application status will change to [Reviewing]. You will receive a notification (via email and/or site messages) once your verification is approved or if additional information is required. Processing typically takes up to 2 business days.
Manual Review
5. Select the type of identity document you wish to upload.
6. Enter your personal details, including your full name and identity number. Please ensure that all information exactly matches the details shown on your identity document.
7. Tap [Next] to continue.
8. Upload clear photos of your identity document in JPG, JPEG, or PNG format. Each file should be no larger than 5 MB.
9. Record a verification video as instructed, which usually involves reading aloud a code or numbers shown on the screen. Then upload the video in one of the following formats: MP4, OGG, WEBM, 3GP, or MOV. The file size should not exceed 50 MB.
10. After entering all required information and uploading the necessary files, tap [Submit for Review] to complete your application.
11. Once all steps are completed, your application status will change to [Reviewing]. You will receive a notification (via email and/or site messages) once your verification is approved or if additional information is required. Processing typically takes up to 2 business days.
Frequently Asked Questions (FAQs)
1. What types of identity documents can I upload for verification?
We only accept government-issued documents such as a passport, national ID card, driver’s license, and residence permit.
2. How do I check the status of my identity verification application?
Log in to your XT account, navigate to the [Identity Verification] page, and check the current status.
3. What should I do if my identity verification application takes longer than expected?
If your identity verification takes longer than 2 business days, contact XT Support and provide your User ID (UID). Inform the support team about the delay, and they will assist you in resolving the issue promptly.
4. What if my identity verification application is rejected?
If your application is rejected, you will receive a notification (via email and/or site messages) with the reason(s). Correct the issues and re-apply following the instructions.