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Completing identity verification on XT is required to ensure account security and regulatory compliance. Submissions may be rejected if the information provided is inaccurate, incomplete, or does not meet verification standards. This article outlines the most common reasons for identity verification rejection and provides guidance on how to avoid them.
Tips for a Successful Verification Submission
- Ensure all personal information matches your identity document exactly.
- Upload clear, high-quality color images of valid documents.
- Do not submit expired, cropped, or altered documents.
- Confirm that your country or region is supported and that you meet the minimum age requirement.
Common Reasons for Rejection
1. Personal Information Mismatch
Verification may fail if the information entered does not match the details shown on your identity document.
Common issues include:
- Missing or incorrect personal details (e.g. name, identity number)
- Differences in name format, spelling, or language.
How to resolve:
- Ensure all required fields are completed.
- Enter your personal information exactly as it appears on your identity document.
2. Poor Document Quality
Documents that are unclear or difficult to read may result in rejection.
Common issues include:
- Blurry, low-resolution, or dark images.
- Images that are cropped or partially obscured.
- Black-and-white document images.
How to resolve:
- Upload clear, high-resolution color images.
- Ensure the entire document is visible and readable.
- Do not edit or modify the document images.
3. Invalid or Incomplete Documents
Only valid and complete identity documents are accepted for verification.
Common issues include:
- Expired or unsupported identity documents.
- Uploading only one side of a multi-sided document.
- Missing document edges or corners.
How to resolve:
- Use a valid, unexpired identity document.
- Upload all required sides or pages.
- Ensure all four corners of the document are visible.
4. Live Facial Check or Video Verification Issues
XT uses live facial verification and, in some cases, video verification to confirm identity ownership. Verification may fail if the live facial check or video submission does not meet the required standards.
Common issues include:
- Live facial verification failure due to poor lighting or camera quality.
- Face not clearly visible, partially obscured, or not positioned correctly.
- Video verification was rejected due to unclear visuals or audio.
- Failure to clearly read aloud the required verification code during the video review.
How to resolve:
- Complete live facial verification in a well-lit environment using a stable camera. Ensure your face is fully visible and unobstructed throughout the process.
- For video verification, ensure both audio and video are clear. Read the required verification code aloud exactly as displayed on screen.
5. Eligibility or Regional Restrictions
Verification may be rejected if eligibility requirements are not met.
Common issues include:
- Submitting verification from a restricted country or region.
- Not meeting the minimum age requirement (At least 18 years old and under 70 years of age).
- Being identified as a Politically Exposed Person (PEP) or a sanctioned individual.
How to resolve:
- Confirm that your country or region is supported by XT.
- Ensure you meet the age requirement.
- Review applicable regulatory restrictions before submitting.
6. Duplicate or Shared Identity Documents
Each identity document may only be used for one account.
Common issue include:
- Using an identity document that has already been verified on another account.
How to resolve:
- Submit verification using your own, unique identity document.
- Do not share or reuse documents across multiple accounts.
Frequently Asked Questions (FAQs)
1. How will I know if my verification application was rejected?
You will receive a notification via email and/or site messages if your verification application is rejected. The notification will include the reason for rejection.
2. What should I do if my verification was rejected?
Review the rejection reason, correct the issue, and resubmit your verification. If you are unsure about the reason or how to proceed, please contact XT Support for assistance.
3. How long does the review process take?
Verification reviews are typically completed within two business days. You will be notified once the review is complete.
4. Can I use the same ID for multiple XT accounts?
No. Each user is permitted to verify only one account. Using the same identity document for multiple accounts is not allowed.