Content of this article:
*This guide applies to:*
- Google Authenticator / Google 2FA
- SMS Code Verification / SMS OTP / SMS 2FA
- Email Code Verification / Email OTP / Email 2FA
**Users can set up or reset 2FA using a web browser or XT mobile apps. For demonstration purposes, we will
focus on using a web browser.**
1. What is Two-Factor Authentication (2FA)?
Two-factor authentication (2FA) is a security method that requires two forms of identification to access data
and resources.
In XT, users can secure their accounts using:
- Google Authenticator
- SMS Code Verification
- Email Code Verification
These methods can be used for login, withdrawals, and changing security settings to enhance security for
your XT account.
2. How to Set Up Your Two-Factor Authentication (2FA)
To set up 2FA on the XT website, follow these steps:
1. Log into your XT account.
2. Click on your "Profile" icon, then select "Security Center" from the dropdown menu or visit
3. Choose Two-factor Authentication and click on "Connect."
For Google 2FA, scan the barcode or input the keywords manually to display the OTP code in the authenticator,
which refreshes every 30 seconds.
For SMS 2FA, input your phone number to receive the OTP code.
For Email 2FA, input your email address to receive the OTP code in your email inbox.
Complete any additional security verifications required by the system.
3. How to Change Your Two-Factor Authentication with the Old 2FA
You can change your Two-Factor Authentication. Note that for security reasons, withdrawals or P2P selling
from your account will be disabled for 24 hours after changing security verification.
To change your 2FA on the XT website:
1. If your current 2FA is still active, log in to http://www.xt.com, select "Security Center," and follow the
instructions to reset it. You can also click this link directly: https://www.xt.com/account/index.
2. Click on "Change."
3. Complete the security verification using codes from your registered email address, phone number, and/or
Google Authenticator, then click "Next" (GA code changes every 30 seconds).
4. Bind a new 2FA to your account and input your new 6-digit GA code generator to confirm.
4. How to Reset Your Two-Factor Authentication without the Old 2FA
You can reset your Two-Factor Authentication, but note that withdrawals or P2P selling will be disabled for
24 hours for security reasons.
To reset 2FA on XT:
- If your current 2FA isn't functioning and you need to reset it, follow these steps depending on your situation:
- Method 1 (when you can log in to your account)
1. Log in to your XT account, click on "Personal Center" > "Security Center," select the 2FA option you want
to reset, and click "Change."
2. Click on the "Security verification not available" button.
3. Select the unavailable security option and click "Confirm Reset."
4. Follow the prompts to enter new security verification information, then click "Reset."
5. Upload your personal ID photo as instructed. Wait for XT staff to review your submission.
- Method 2 (when you can't receive verification information)
1. Enter your account information on the login page, then click "Unavailable Security Verification."
2. Follow the prompts to reset your 2FA and upload your ID photo for review.
- Method 3 (when you forgot your login password)
1. Click "Forgot Password" on the login page.
2. Enter your email or phone number, then follow the steps for resetting your 2FA and upload your ID photo
for review.
3. Click the "Forgot Password" button on the login page.
4. Enter your email address or phone number and click "Next."
5. Click the "Unavailable Security Verification" button on the current page.
6. Select the unavailable security option and click "Confirm Reset." Follow the prompts to enter the new
security verification information and click "Start Reset."
7. Upload your personal handheld ID photo as instructed.
Note: Ensure the ID and handwritten note with "XT + date + signature" are clearly visible.
8. Wait for XT staff to review your submission and receive feedback via email.
By following these steps, you can effectively manage and secure your Two-Factor Authentication on XT.com,
ensuring the safety of your account and transactions. If you encounter any difficulties or have further questions,
feel free to reach out to XT support for assistance.